Your Comfort Is Our Priority
THE PMI EXPERIENCE
What to Expect
Professional Housekeeping
Every property is deep-cleaned and inspected before your arrival, with fresh linens and hotel-quality toiletries.
24/7 Guest Support
Our hospitality-trained team is available around the clock for any questions, requests, or issues during your stay.
Premium Amenities
High-speed WiFi, fully stocked kitchens, pool access, smart home features, and everything you need for a comfortable stay.
Local Recommendations
Digital guidebooks with insider tips on dining, attractions, and hidden gems around the Orlando area.
Frequently Asked Questions
How do I book a PMI Metro Lakes vacation rental?
You can browse and book directly through our website. Select the property you're interested in, choose your dates, and follow the checkout process. If you need help finding the right home for your group, our team is happy to assist — just reach out through our contact page.
What are the check-in and check-out times?
Standard check-in is at 4:00 PM and check-out is at 10:00 AM. Early check-in or late check-out may be available depending on the property schedule — contact us ahead of your stay and we'll do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. Payment is processed securely at the time of booking. For longer stays or special arrangements, please contact our team directly.
What should I do if something goes wrong during my stay?
Our guest support team is available 24/7. You can call, text, or message us anytime — day or night. Whether it's a maintenance issue, a question about the property, or anything else, we'll respond promptly and work to resolve it as quickly as possible.
Is mid-stay housekeeping available?
Yes! Mid-stay cleaning can be arranged for an additional fee. We recommend booking this service at least 48 hours in advance so we can schedule our housekeeping team. It's especially popular for stays of five nights or longer.
Can I extend my stay after I've already checked in?
We're happy to extend your stay if the property is available for the additional dates. Contact our team as soon as you know you'd like to stay longer, and we'll check availability and handle the booking adjustment for you.
What is your cancellation policy?
Cancellation policies vary by property and booking type. Full details are provided during the booking process before you confirm your reservation. Generally, cancellations made well in advance receive a full or partial refund. Please review the specific terms for your booking or contact us with questions.
Can I request extra towels, linens, or other supplies?
Absolutely. Every property is stocked with fresh towels and linens for your stay, but if you need extras — or have a special request like a pack-and-play, highchair, or additional kitchen supplies — just let our team know and we'll arrange it before or during your visit.
